FAQs

 

What types of products does Luxxors offer?

Luxxors specializes in a curated selection of luxury mobile devices that combine modern technology with timeless elegance. Our offerings include high-end smartphones and accessories designed for individuals who appreciate sophistication and exclusivity.

How can I ensure the authenticity of my purchase?

All products sold by Luxxors are sourced from reputable manufacturers and come with authenticity guarantees. We recommend purchasing directly from our website to ensure you receive genuine items.

What is the return policy for Luxxors products?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will need the receipt or proof of purchase to initiate a return.

How long does shipping take for Luxxors products?

Shipping times vary by location. For the US, Canada, UAE, UK, and Europe, delivery typically takes 5–12 days. For Australia and New Zealand, it is 7–12 days, while Latin America and Africa may take 10–25 days. Other countries can expect delivery within 14–30 days. During busy seasons, shipping may take longer, ranging from 20–40 days.

What should I do if my item arrives damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific product, please reach out to us.

How can I contact Luxxors for further inquiries?

You can contact us via email at support@luxxors.com. Our customer service team is available to assist you with any questions or concerns regarding your purchase.